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ISO/IEC 20000 Foundation Certification


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ISO/IEC 20000 Foundation Certification

Why Should You Attend?

The PECB Certified ISO/IEC 20000 Foundation training course is your gateway to the world of service management. This program introduces you to the basic concepts of service management and delves into the requirements outlined in ISO/IEC 20000-1 for a Service Management System (SMS). Throughout this training, you will explore various aspects of an SMS, including understanding the organization’s context, the involvement and activities of top management, planning and resource allocation for the SMS, controls and performance measures for service delivery activities, as well as evaluations and continuous improvement practices.

Upon successfully completing the training course, you have the opportunity to sit for an exam. A passing grade on this exam grants you the prestigious title of a “PECB Certificate Holder in ISO/IEC 20000 Foundation.” This internationally recognized certificate not only signifies your in-depth knowledge of ISO/IEC 20000-1 requirements for an SMS but also makes you a valuable asset for SMS implementation projects.

Who Should Attend?

This ISO/IEC 20000 Foundation training course is designed for a wide range of professionals, including:

  • Managers and Consultants: Those who seek to familiarize themselves with the requirements of ISO/IEC 20000-1 for an SMS.
  • Service Management Personnel: Individuals responsible for the management, maintenance, and improvement of services and service delivery capabilities.
  • Aspiring Professionals: Those looking to gain foundational knowledge in service management.
  • SMS Team Members: Members of teams involved in SMS implementation and operation.
  • Service Management Enthusiasts: Individuals who wish to pursue a rewarding career in service management.

Learning Objectives

By participating in this training course, you will achieve the following learning objectives:

  • Grasp Service Management Basics: Understand the fundamental concepts, definitions, and approaches in service management.
  • Navigate the SMS Landscape: Acquaint yourself with the ISO/IEC 20000-1 requirements for a Service Management System.
  • Bridging the Gap: Develop a general understanding of how organizations can meet the requirements of ISO/IEC 20000-1.

Educational Approach

Our training course is thoughtfully designed to ensure an optimal learning experience:

  • Engaging Lectures: Lecture sessions are enriched with graphics, real-world examples, and interactive discussions.
  • Peer Interaction: Participants are encouraged to interact through questions, suggestions, and knowledge-sharing.
  • Self-Assessment: Quizzes with a similar structure to the certificate exam help you gauge your progress.


This training course is open to all, and there are no prerequisites for participation. Start your journey in service management and enhance your understanding of the ISO/IEC 20000-1 requirements for an SMS. Unlock the internationally recognized PECB ISO/IEC 20000 Foundation certificate and become an integral part of service management projects.


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