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ISO/IEC 20000 Lead Auditor Certification


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ISO/IEC 20000 Lead Auditor Certification

Why Should You Attend?

The PECB ISO/IEC 20000 Lead Auditor training course is your gateway to mastering service management system (SMS) audits. It equips you with the necessary knowledge and skills to conduct SMS audits following widely recognized audit principles, procedures, and techniques. This course has been meticulously designed to emphasize the significance of conducting effective SMS audits, enhancing your proficiency in planning and executing audits that align with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other industry best practices.

Our training doesn’t stop at theory; it provides practical exercises, quizzes, and real-world examples to deepen your understanding of SMS audits. You’ll delve into practical aspects, such as interpreting ISO/IEC 20000-1 requirements in an audit context, applying auditing principles, audit methodologies, evidence collection, audit team leadership, drafting nonconformity reports, and preparing final audit reports.

Upon successfully completing the training course, you’ll have the opportunity to take the exam. Passing the exam makes you eligible to apply for the prestigious “PECB Certified ISO/IEC 20000 Lead Auditor” credential. This internationally recognized certification doesn’t just validate your professional capabilities; it also demonstrates your proficiency in auditing an SMS based on ISO/IEC 20000-1.

Who Should Attend?

The ISO/IEC 20000 Lead Auditor training course is tailored for a diverse range of professionals, including:

  • Auditors: Those aiming to conduct and lead SMS audits.
  • Managers and Consultants: Professionals looking to master the SMS audit process.
  • Compliance Officers: Individuals responsible for ensuring conformity to ISO/IEC 20000-1 requirements within their organizations.
  • Technical Experts: Professionals seeking to prepare organizations for an SMS certification audit.
  • Service Management Advisors: Expert advisors in service management seeking advanced auditing capabilities.

Learning Objectives

Upon completing this comprehensive training course, participants will achieve the following learning objectives:

  • Explain SMS Fundamentals: Provide insights into the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1.
  • Interpret ISO/IEC 20000-1 Requirements: Interpret the requirements of ISO/IEC 20000-1 for an SMS from an auditor’s perspective.
  • Evaluate SMS Conformity: Assess SMS conformity with ISO/IEC 20000-1 requirements while adhering to fundamental audit concepts and principles.
  • Plan and Conduct ISO/IEC 20000-1 Audits: Skillfully plan, conduct, and conclude an ISO/IEC 20000-1 audit in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and industry best auditing practices.
  • Manage Audit Programs: Develop the capability to manage an ISO/IEC 20000-1 audit program.

Educational Approach

Our training course is meticulously designed to ensure an enriching educational experience:

  • Theoretical Foundation: Delve into the theories, approaches, and best practices used in service management system audits.
  • Interactive Lectures: Engaging lecture sessions featuring practical examples.
  • Practical Exercises: Hands-on exercises based on real-world case studies, fostering insightful discussions.
  • Peer Interaction: Active interactions between participants through questions, suggestions, and knowledge sharing.
  • Exam-Preparation Exercises: Exercises designed to prepare participants for the certification exam.


The primary prerequisites for participation in this training course include a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.


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