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ISO/IEC 20000:2018 Transition Certification


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ISO/IEC 20000:2018 Transition Certification

Why Pursue ISO/IEC 20000:2018 Transition Certification?

ISO/IEC 20000:2018 Transition Certification provides you with the knowledge and skills to navigate the shifts from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018. This program empowers you to guide organizations through a seamless transition, making the change effective and efficient.

Who Should Consider This Certification?

This certification is ideal for those who play a pivotal role in SMS transitions:

  • Managers, Trainers, and Consultants: Actively involved in ISO/IEC 20000-1:2018 SMS transitions, ensuring organizations adapt successfully.
  • Transition Managers: Responsible for overseeing the shift from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018 within their organizations.
  • Auditors: Preparing to conduct ISO/IEC 20000-1:2018 transition certifications.

Key Learning Objectives

Enroll in this course to achieve the following:

  • Grasp the Differences: Understand the primary distinctions between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018.
  • Comprehend New Concepts: Gain insights into the new concepts and requirements introduced in ISO/IEC 20000-1:2018.
  • Effectively Apply Changes: Learn how to seamlessly implement changes from ISO/IEC 20000-1:2018 into your existing Service Management System (SMS).
  • High-Level Structure Mastery: Comprehend the new high-level structure introduced in ISO/IEC 20000-1:2018 and discover how to integrate it into your existing SMS.

Educational Approach

This training merges theory and best practices for a smooth ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018 transition:

  • Theory and Practice: Lecture sessions provide practical questions and real-world examples to facilitate a comprehensive learning experience.
  • Prepare with Practice Tests: Practice tests mirror the certification exam’s structure, ensuring you are well-prepared.


Before enrolling in this course, make sure you have:

  • Fundamental Knowledge: A basic understanding of ISO/IEC 20000-1.
  • Comprehensive Transition Insight: Full knowledge of the transition processes from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018.

Join Us for a Seamless ISO/IEC 20000:2018 Transition

Embrace change and evolution from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018 with confidence. Enroll in the ISO/IEC 20000:2018 Transition Certification and become an expert in SMS transitions. Your expertise will ensure smooth transitions and elevate your organization’s SMS to new heights. Navigate change with mastery.


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