ISO/IEC 20000 Introduction Certification
Why should you attend?
The ISO/IEC 20000 Introduction Certification is a one-day training course that immerses you in the world of service management. This course provides an in-depth understanding of the basic concepts of service management and offers a comprehensive overview of the ISO/IEC 20000-1 requirements for a Service Management System (SMS). Moreover, it emphasizes the strong connection between ISO/IEC 20000-1 and the various standards within the ISO/IEC 20000 series. The training also sheds light on the critical activities linked to the certification of an SMS.
Who should attend?
This training program is designed for:
- Managers and Consultants: Managers and consultants who wish to gain a comprehensive introduction to the ISO/IEC 20000-1 requirements for an SMS.
- Service Personnel: Personnel directly involved in service planning and provision activities.
- Service Management Enthusiasts: Individuals responsible for enhancing and maintaining service management capabilities.
- Future Service Management Professionals: Those who aspire to build a rewarding career in service management.
Learning Objectives
By the conclusion of this training course, participants will have acquired the skills and knowledge to:
- Grasp Service Management Basics: Understand the key concepts of a Service Management System (SMS) and its processes as specified in ISO/IEC 20000-1.
- Navigate the SMS Landscape: Understand the fundamental elements of an SMS based on ISO/IEC 20000-1 requirements.
Educational Approach
Our training course is designed with your learning experience in mind and includes:
- Engaging Exercises: Practical essay-type exercises and multiple-choice quizzes to reinforce your understanding.
- Interactive Learning: Interactions among participants through questions and suggestions.
- No Prerequisites: There are no prerequisites for this training course, making it accessible to all.
Earning your ISO/IEC 20000 Introduction Certification opens doors to a world of service management. Start your journey in service planning, provision, and SMS certification today to master the fundamentals of this dynamic field.
