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ISO/IEC 20000 Introduction Certification


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ISO/IEC 20000 Introduction Certification

Why should you attend?

The ISO/IEC 20000 Introduction Certification is a one-day training course that immerses you in the world of service management. This course provides an in-depth understanding of the basic concepts of service management and offers a comprehensive overview of the ISO/IEC 20000-1 requirements for a Service Management System (SMS). Moreover, it emphasizes the strong connection between ISO/IEC 20000-1 and the various standards within the ISO/IEC 20000 series. The training also sheds light on the critical activities linked to the certification of an SMS.

Who should attend?

This training program is designed for:

  • Managers and Consultants: Managers and consultants who wish to gain a comprehensive introduction to the ISO/IEC 20000-1 requirements for an SMS.
  • Service Personnel: Personnel directly involved in service planning and provision activities.
  • Service Management Enthusiasts: Individuals responsible for enhancing and maintaining service management capabilities.
  • Future Service Management Professionals: Those who aspire to build a rewarding career in service management.

Learning Objectives

By the conclusion of this training course, participants will have acquired the skills and knowledge to:

  • Grasp Service Management Basics: Understand the key concepts of a Service Management System (SMS) and its processes as specified in ISO/IEC 20000-1.
  • Navigate the SMS Landscape: Understand the fundamental elements of an SMS based on ISO/IEC 20000-1 requirements.

Educational Approach

Our training course is designed with your learning experience in mind and includes:

  • Engaging Exercises: Practical essay-type exercises and multiple-choice quizzes to reinforce your understanding.
  • Interactive Learning: Interactions among participants through questions and suggestions.
  • No Prerequisites: There are no prerequisites for this training course, making it accessible to all.

Earning your ISO/IEC 20000 Introduction Certification opens doors to a world of service management. Start your journey in service planning, provision, and SMS certification today to master the fundamentals of this dynamic field.


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